Financial Claims Helpline

Missold Mortgages

If you have taken out a mortgage in the UK after the 1st July 1995 you may be due compensation. Financial Claims Helpline specialise in mortgage misselling claims and can help you get any potential compensation you may be entitled to.

Have I Been Missold My Mortgage
Negligent advice from a broker or an advisor may have resulted in your mortgage being missold. Many people do not realise that they have been missold a mortgage product and the term “mortgage misselling” can cover a wide range of scenarios, as each case will be fully assessed based on the individual circumstances. 
  • The law states that brokers and advisors must ensure that mortgages are affordable throughout the entire mortgage term. If it can be established that your mortgage was missold, then you may be able to claim for losses from the day your mortgage began.
  • Your broker or advisor should have explained Interest Only mortgages vs Capital Repayment mortgages, and should have ensured you had an adequate repayment method in place. This type of mortgage seems cheaper in the short-term but in the long-term it is significantly more expensive.
  • You were advised to take a mortgage product that was not suitable for your needs
  • You were advised to take one product over another on the basis that the broker would receive a larger commission
  • You were advised to consolidate debts, loans or credit cards by re-mortgaging
  • You reach retirement age before your mortgage ends
  • The broker did not submit the correct information on the mortgage application in order to obtain a higher mortgage offer
  • You were not told about the commission your mortgage advisor would receive from the mortgage lender
  • You were advised to switch mortgage lenders without being told about any fees and penalties that may have been incurred
  • Adequate checks were not carried out by the lender or broker to ensure a suitable repayment method was in place

If you answer yes to any of these questions then you will have been missold you mortgage and could be entitled to compensation

Have I Been Overcharged For My Mortgage

When a mortgage offer is made to a potential borrower this offer will specify the interest rate that applies to that mortgage. The borrower will accept this offer expecting to be charged the interest rate specified in the mortgage offer. Given the complexities of calculating interest the borrower puts their trust in the lender that the payments will be calculated correctly and in accordance with the agreement.

Unfortunately, many people have made over-payments on their mortgage due to miscalculations on the part of their mortgage lender. Many lenders have mis-allocated payments and applied incorrect interest rates. This has resulted in some borrowers being overcharged thousands of pounds which they may be entitled to claim compensation for.

Mortgage overcharging may have occurred if:
  • You took out a mortgage after the 1st July 1995
  • You are likely to have been overcharged if:
  • You have ever fallen into arrears with your mortgage
  • You have been charged excessive administration fees or arrears fees
  • The lender paid your broker or advisor a fee that was added to the mortgage
  • You are a ‘mortgage prisoner’ and trapped in your current mortgage and unable to switch to a new one

Do I Have a Claim

If you think you answer YES to any of the above points then you may have a claim for compensation of a missold mortgage. Overall if you have an Interest Only, Self Cert or Fast Track mortgage then you may have a claim. Furthermore if you have remortgaged to 'Consolidate Your Debts' then you may also have a claim.

Claim FAQs

We have listed the most commonly asked questions about making a compensation claim for a missold mortgage

Make a Compensation Claim for a Missold Mortgage

To claim compensation for a missold mortgage simply complete our online claim form by clicking the button below and you will be contacted by our claims partner John Jackson & Dick Solicitors

Make a Claim
Fee Information

You do not need to use a claims management company to make your complaint to your bank, and if your complaint is not successful you can refer it to the Financial Ombudsman Service yourself for free. Financial Claims Helpline do not charge you for our services. Once our in-depth assessment has identified that your claim meets the required criteria you will progress with John Jackson and Dick Solicitors. If your case is successful, John Jackson and Dick Solicitors will charge you for their services by deducting a percentage of your compensation, typically, this will be 33.33%. Financial Claims Helpline will receive half of the legal fees.